Terms and conditions
# General Terms and Conditions of Sale (GTCS)
## 1. Company Information
The Balloon Express website is operated by:
**Illusion Mania SAS**
18 rue Pablo Picasso
31600 Eaunes
France
Email: infosballoonexpress@gmail.com
SIRET: 92131477900023
---
## 2. Purpose
These General Terms and Conditions of Sale (GTCS) govern the sale of products offered on the Balloon Express website.
By placing an order on www.balloonexpresss.com, customers acknowledge that they have read, understood, and accepted these Terms and Conditions without reservation.
---
## 3. Products
Balloon Express offers balloons, party decorations, event accessories, and related products.
Product photographs, descriptions, colours, dimensions, and illustrations are provided for information purposes only. While every effort is made to ensure accuracy, slight variations between the images displayed on the website and the products delivered may occur due to manufacturing processes, screen settings, or packaging updates.
Product availability is subject to stock levels. Balloon Express reserves the right to modify or discontinue products without prior notice.
---
## 4. Prices
All prices displayed on the website are expressed in Euros (€) and include all applicable taxes (VAT included).
Shipping costs are calculated separately and displayed before the order is confirmed.
Balloon Express reserves the right to change its prices at any time. However, products will always be invoiced at the price in effect at the time the order is placed and payment is confirmed.
---
## 5. Orders
Placing an order on the Balloon Express website constitutes full acceptance of these General Terms and Conditions of Sale.
An order becomes binding only after full payment has been successfully received and confirmed.
Balloon Express reserves the right to refuse or cancel any order in the event of suspected fraud, payment issues, inaccurate customer information, or any legitimate reason preventing the proper fulfilment of the order.
Customers are responsible for ensuring that all information provided during the ordering process is accurate and complete.
---
## 6. Payment
Payment is due in full at the time the order is placed.
The following payment methods are accepted:
- Credit and Debit Cards
- PayPal
Orders will only be processed once payment has been successfully authorised.
Balloon Express reserves the right to suspend or cancel any order in the event of payment refusal or suspected fraudulent activity.
# General Terms and Conditions of Sale (GTCS)
## 7. Delivery
Products are delivered to the delivery address provided by the customer when placing the order.
### Delivery Methods
- **Standard Delivery:** Colissimo and GLS
- **Express Delivery:** TNT
Delivery times are provided for guidance only and may vary depending on the destination, carrier, or exceptional circumstances.
Balloon Express shall not be held liable for delivery delays, loss, or damage caused by the carrier once the order has been handed over for shipment.
Customers are responsible for checking the condition of the parcel upon delivery and reporting any visible damage or missing items to the carrier and to Balloon Express as soon as possible.
---
## 8. Right of Withdrawal
In accordance with applicable consumer protection laws, customers have the right to withdraw from their purchase within **14 calendar days** from the date of receiving their order, without providing any reason.
To exercise this right, customers must notify Balloon Express in writing before the withdrawal period expires.
Returned products must be unused, complete, in their original packaging, and in perfect resale condition.
The right of withdrawal does **not** apply to:
- Personalised or custom-made products;
- Perishable goods;
- Products that cannot be returned for hygiene or safety reasons once opened, where applicable.
Refunds will be processed after the returned goods have been received and inspected.
---
## 9. Customer Service and Complaints
For any questions, complaints, or after-sales service requests, customers may contact Balloon Express at:
**Email:** infosballoonexpress@gmail.com
Balloon Express will make every reasonable effort to respond promptly and resolve any issues efficiently.
---
## 10. Liability
Balloon Express shall not be held liable for any damage resulting from improper use, misuse, incorrect installation, or failure to follow the manufacturer's instructions.
The customer remains solely responsible for the use of the products purchased.
Balloon Express shall not be liable for indirect, incidental, or consequential damages arising from the purchase or use of its products.
---
## 11. Personal Data
Personal data collected through the website is used solely for processing orders, managing customer accounts, and providing customer service.
Balloon Express processes personal information in accordance with the **General Data Protection Regulation (GDPR)** and applicable French data protection laws.
Customers have the right to access, rectify, update, restrict, or delete their personal data at any time by contacting Balloon Express.
Personal information will never be sold to third parties.
---
## 12. Governing Law and Disputes
These General Terms and Conditions of Sale are governed exclusively by French law.
In the event of a dispute, both parties agree to seek an amicable solution before initiating any legal proceedings.
If no amicable agreement can be reached, the competent French courts shall have jurisdiction, subject to any mandatory consumer protection provisions.
---
## 13. Acceptance of the Terms and Conditions
By placing an order on the Balloon Express website, the customer confirms that they have read, understood, and fully accepted these General Terms and Conditions of Sale without reservation.
General Terms and Conditions of Sale (GTCS)
14. Best Price Guarantee – Price Match Policy
Balloon Express is committed to offering some of the most competitive prices on the market. If, before completing an order, a customer finds the same product at a lower price from a competitor based in France, Balloon Express may review the offer and, at its sole discretion, match the competitor's price.
To qualify for a price match, the competing product must be strictly identical, including:
-
Same brand;
-
Same manufacturer reference;
-
Same colour;
-
Same size;
-
Same packaging;
-
Same quantity;
-
Same condition (new product);
-
Immediately available for delivery;
-
Sold by a professional retailer established in France.
This Best Price Guarantee does not apply to:
-
Prices negotiated directly with manufacturers, suppliers, wholesalers, or importers;
-
Trade pricing reserved for professional retailers, balloon decorators, distributors, or businesses benefiting from special commercial agreements;
-
Clearance sales, liquidation offers, pricing errors, auction websites, marketplaces, or private sales.
Balloon Express reserves the right to verify the authenticity and validity of any competing offer before granting a price adjustment.
15. Balloon Express Loyalty Programme
15.1 Purpose of the Programme
The Balloon Express Loyalty Programme rewards customers for purchases made on www.balloonexpresss.com by allowing them to collect loyalty points that can later be converted into store credit.
15.2 Earning Loyalty Points
For every validated and fully paid order placed on www.balloonexpresss.com:
€1 (VAT included), excluding shipping costs = 1 Loyalty Point.
Points are credited only after:
-
the order has been fully validated;
-
the legal 14-day withdrawal period has expired.
In the event of cancellation, return, refund (full or partial), or dispute, Balloon Express reserves the right to deduct the corresponding loyalty points.
15.3 Converting Points into Store Credit
Customers may convert their points as follows:
-
100 points = €5 Store Credit
-
200 points = €12 Store Credit
-
500 points = €35 Store Credit
Balloon Express reserves the right to modify these conversion rates at any time. Points already earned will remain subject to the conditions in force on the date they were awarded.
15.4 Using Store Credit
Store credit:
-
may only be used on www.balloonexpresss.com;
-
cannot be refunded;
-
cannot be exchanged for cash;
-
cannot be transferred to another person;
-
may only be used according to the conditions specified when issued.
Unless otherwise stated, store credit remains valid for 12 months from its date of issue.
15.5 Referral Programme
Customers may refer new customers to Balloon Express.
Provided that the referred customer successfully places and pays for their first order:
-
the referrer receives store credit equal to 5% of the value (excluding shipping costs) of the referee's first order;
-
the referred customer receives a €5 discount on their first purchase, subject to the promotional conditions in force.
Balloon Express reserves the right to refuse or cancel any referral reward obtained through fraudulent or abusive activity.
15.6 Programme Modification or Termination
Balloon Express reserves the right to modify, suspend, or permanently discontinue the Loyalty Programme and/or Referral Programme at any time without compensation.
Any fraud, attempted fraud, or misuse of the programme will result in the immediate cancellation of all associated benefits.
16. '100% of Your Order' Promotional Offer
Every Tuesday, Thursday, and Saturday, Balloon Express rewards customers with store credit equal to 100% of the value of the products purchased (excluding shipping costs).
Conditions
-
Store credit is calculated only on the value of the products purchased, excluding shipping costs.
-
The promotion applies exclusively to fully paid orders placed on Tuesdays, Thursdays, and Saturdays (Paris time).
-
Once the order has been verified and approved, a promotional voucher equal to 100% of the product value will be sent by email.
-
In accordance with the legal withdrawal period, the voucher may only be used 14 days after the qualifying order date.
-
In the event of cancellation, refund, return, or dispute, Balloon Express reserves the right to modify or cancel the voucher.
-
Store credit may only be used on future purchases made at www.balloonexpresss.com.
-
The voucher is valid until 31 December 2026.
-
Store credit cannot be refunded, exchanged for cash, or transferred.
-
Unless otherwise stated, each voucher may be used only once.
-
This promotion may be combined with the Balloon Express Loyalty Programme unless otherwise specified during special promotional events.
-
Balloon Express reserves the right to modify, suspend, or withdraw this promotion at any time in cases of fraud, abuse, or exceptional circumstances.
Example
Order placed on a Tuesday:
-
Product total: €50
-
Shipping: €6.90
-
Voucher issued: €50
Shipping costs are excluded from the calculation.
The voucher will be emailed after order validation and may be redeemed from the 14th day following the order until 31 December 2026.
Conditions Regarding Voucher Generation
Orders placed on Tuesdays, Thursdays, or Saturdays qualify for store credit equal to 100% of the value of the products purchased, excluding shipping costs.
However, if a future order is paid wholly or partly using a voucher issued through the '100% of Your Order' promotion, that new order will not generate another promotional voucher.
This rule prevents the unlimited generation of successive promotional vouchers.
Example
-
Order #1 (Tuesday): €50 in products → €50 voucher issued.
-
Order #2: Paid using the €50 voucher → No new voucher generated, even if placed on a Tuesday.
Balloon Express reserves the right to cancel any voucher issued in breach of these conditions or resulting from abusive use of the promotion.
# General Terms and Conditions of Sale (GTCS)
## 7. Delivery
Products are delivered to the delivery address provided by the customer when placing the order.
### Delivery Methods
- **Standard Delivery:** Colissimo and GLS
- **Express Delivery:** TNT
Delivery times are provided for guidance only and may vary depending on the destination, carrier, or exceptional circumstances.
Balloon Express shall not be held liable for delivery delays, loss, or damage caused by the carrier once the order has been handed over for shipment.
Customers are responsible for checking the condition of the parcel upon delivery and reporting any visible damage or missing items to the carrier and to Balloon Express as soon as possible.
---
## 8. Right of Withdrawal
In accordance with applicable consumer protection laws, customers have the right to withdraw from their purchase within **14 calendar days** from the date of receiving their order, without providing any reason.
To exercise this right, customers must notify Balloon Express in writing before the withdrawal period expires.
Returned products must be unused, complete, in their original packaging, and in perfect resale condition.
The right of withdrawal does **not** apply to:
- Personalised or custom-made products;
- Perishable goods;
- Products that cannot be returned for hygiene or safety reasons once opened, where applicable.
Refunds will be processed after the returned goods have been received and inspected.
---
## 9. Customer Service and Complaints
For any questions, complaints, or after-sales service requests, customers may contact Balloon Express at:
**Email:** infosballoonexpress@gmail.com
Balloon Express will make every reasonable effort to respond promptly and resolve any issues efficiently.
---
## 10. Liability
Balloon Express shall not be held liable for any damage resulting from improper use, misuse, incorrect installation, or failure to follow the manufacturer's instructions.
The customer remains solely responsible for the use of the products purchased.
Balloon Express shall not be liable for indirect, incidental, or consequential damages arising from the purchase or use of its products.
---
## 11. Personal Data
Personal data collected through the website is used solely for processing orders, managing customer accounts, and providing customer service.
Balloon Express processes personal information in accordance with the **General Data Protection Regulation (GDPR)** and applicable French data protection laws.
Customers have the right to access, rectify, update, restrict, or delete their personal data at any time by contacting Balloon Express.
Personal information will never be sold to third parties.
---
## 12. Governing Law and Disputes
These General Terms and Conditions of Sale are governed exclusively by French law.
In the event of a dispute, both parties agree to seek an amicable solution before initiating any legal proceedings.
If no amicable agreement can be reached, the competent French courts shall have jurisdiction, subject to any mandatory consumer protection provisions.
---
## 13. Acceptance of the Terms and Conditions
By placing an order on the Balloon Express website, the customer confirms that they have read, understood, and fully accepted these General Terms and Conditions of Sale without reservation.
14. Best Price Guarantee – Price Matching Policy
Balloon Express is committed to offering some of the most competitive prices on the market. If, before completing an order, a customer finds a lower price offered by a competitor located in France for an identical product, we may review the offer and, at our sole discretion, match the competitor's price.
Price matching applies only to products that are strictly identical, including:
-
the same product reference;
-
the same brand;
-
the same colour;
-
the same packaging;
-
the same quantity;
-
the same specifications;
-
sold new;
-
immediately available for delivery;
-
sold by a professional retailer established in France.
This guarantee does not apply to:
-
prices negotiated directly with manufacturers, suppliers, wholesalers, or importers;
-
preferential pricing granted to retailers, professional balloon decorators, decoration professionals, distributors, or businesses benefiting from specific commercial agreements;
-
clearance sales, liquidation sales, marketplace sellers, auction websites, pricing errors, or private sales.
Balloon Express reserves the right to verify the authenticity and validity of any competing offer before approving a price match.
15. Balloon Express Loyalty Programme
15.1 Purpose of the Programme
The Balloon Express Loyalty Programme rewards customers for purchases made on www.balloonexpresss.com by allowing them to earn loyalty points that can be converted into store credit for future purchases.
15.2 Earning Loyalty Points
For every validated and fully paid order placed on www.balloonexpresss.com:
€1 (VAT included), excluding shipping costs = 1 Loyalty Point.
Points are credited only after:
-
the order has been fully validated;
-
the legal 14-day withdrawal period has expired.
In the event of an order cancellation, refund (full or partial), returned products, or any dispute, Balloon Express reserves the right to deduct the corresponding loyalty points.
15.3 Converting Loyalty Points
Loyalty points may be converted into store credit according to the following scale:
-
100 points = €5 Store Credit
-
200 points = €12 Store Credit
-
500 points = €35 Store Credit
Balloon Express reserves the right to modify these conversion rates at any time. However, points already earned shall remain subject to the terms in force on the date they were awarded.
15.4 Using Store Credit
Store credit:
-
may only be used on www.balloonexpresss.com;
-
is non-refundable;
-
cannot be exchanged for cash;
-
cannot be transferred to another person;
-
may only be used according to the conditions specified when issued.
Unless otherwise stated, store credit remains valid for 12 months from its date of issue.
15.5 Referral Programme
Customers may refer new customers to Balloon Express.
Provided the referred customer successfully places and pays for their first order:
-
the referrer receives store credit equal to 5% of the value (excluding shipping costs) of the referee's first order;
-
the referred customer receives a €5 discount on their first purchase, subject to the promotional conditions in force.
Balloon Express reserves the right to refuse or cancel any referral reward obtained through fraudulent or abusive activity.
15.6 Modification or Termination of the Programme
Balloon Express reserves the right to modify, suspend, or permanently discontinue the Loyalty Programme and/or Referral Programme at any time without compensation.
Any fraud, attempted fraud, or misuse of the programme will result in the immediate cancellation of all associated benefits.
# 17. Balloon Express Summer Sale Promotion
As part of the **2026 Summer Sale**, Balloon Express is offering an exceptional promotional campaign valid from **23 June 2026 to 22 July 2026 (inclusive).**
## 17.1 Instant 15% Discount
Customers benefit from an **instant 15% discount** on all products available on www.balloonexpresss.com by using the promotional code:
**SOLDES15**
This discount is valid only during the promotional period and cannot be combined with any other promotional code, discount, or special offer unless expressly stated otherwise by Balloon Express.
16. “100% of Your Order” Promotional Offer
Every Tuesday, Thursday, and Saturday, Balloon Express rewards its customers with store credit equal to 100% of the value of the products purchased (excluding shipping costs) on orders placed at www.balloonexpresss.com.
Conditions of the Offer
-
Store credit is calculated only on the value of the products purchased, excluding shipping costs.
-
The offer is valid only for orders placed, paid for, and validated on Tuesdays, Thursdays, and Saturdays (Paris time).
-
After the order has been reviewed and approved by Balloon Express, a promotional voucher equal to 100% of the value of the products purchased will be sent to the customer by email using the email address provided when placing the order.
-
To comply with the statutory 14-day withdrawal period, the voucher may only be used from the 14th day following the qualifying order.
-
In the event of a full or partial return, cancellation, refund, or dispute relating to the order, Balloon Express reserves the right to cancel, modify, or withdraw the corresponding voucher.
-
Store credit may be used exclusively on a future purchase made at www.balloonexpresss.com.
-
Store credit remains valid until 31 December 2026 (inclusive).
-
Store credit is non-refundable, non-transferable, and cannot be exchanged for cash.
-
Unless otherwise specified, each voucher may be used only once.
-
The "100% of Your Order" promotion may be combined with the Balloon Express Loyalty Programme unless otherwise stated during specific promotional campaigns.
-
Balloon Express reserves the right to modify, suspend, or withdraw this promotion at any time in the event of fraud, abuse, or exceptional circumstances.
Example
For an order placed on a Tuesday:
-
Product total: €50.00
-
Shipping costs: €6.90
-
Amount eligible for the promotion: €50.00
-
Store credit awarded: €50.00
Shipping costs are excluded from the calculation.
The voucher will be sent by email once the order has been approved by Balloon Express and may be redeemed from the 14th day following the order date until 31 December 2026 (inclusive).
Conditions Relating to Store Credit Generation
Every order placed on a Tuesday, Thursday, or Saturday qualifies for store credit equal to 100% of the value of the products purchased, excluding shipping costs, subject to the conditions of the promotion.
Store credit issued through the "100% of Your Order" promotion may be used to pay for all or part of a future order.
However, any order paid in whole or in part using store credit issued through the "100% of Your Order" promotion will not generate new store credit under the same promotion.
This rule is intended to prevent the unlimited and successive generation of promotional vouchers from previously issued store credit.
Example
-
Order #1 placed on a Tuesday:
-
Products: €50.00
-
Store credit awarded: €50.00
-
-
Order #2
-
Paid using the €50.00 promotional voucher.
-
No new store credit will be generated, even if the order is placed on a Tuesday.
-
Balloon Express reserves the right to cancel any store credit issued in breach of these conditions or resulting from fraudulent or abusive use of this promotional offer.
---
## 17.2 100% Store Credit Offer
Throughout the promotional period, every eligible order placed on www.balloonexpresss.com qualifies for **store credit equal to 100% of the value of the products purchased**, excluding shipping costs.
---
## 17.3 Conditions for Receiving the Store Credit
- Store credit is calculated exclusively on the value of the products purchased, excluding shipping charges.
- Store credit is sent by email once the order has been reviewed and approved by Balloon Express.
- Store credit is personal, non-transferable, non-refundable, and cannot be exchanged for cash.
- Store credit has no cash value and cannot be redeemed for money.
---
## 17.4 When the Store Credit Can Be Used
Store credit issued under this promotion may only be redeemed **from 23 July 2026**.
---
## 17.5 Validity Period
All promotional store credit issued during this campaign remains valid until **31 December 2026 at 11:59 PM (Paris Time).**
After this date, any unused store credit will automatically expire without compensation or extension.
---
## 17.6 Exclusions
Any order paid in full or in part using store credit issued through this promotion will **not** generate additional store credit.
---
## 17.7 Modification or Cancellation
Balloon Express reserves the right to modify, suspend, or cancel this promotional campaign at any time in the event of fraud, abuse, technical issues, or circumstances beyond its reasonable control.
============================================================
# 18. Special Offer for New Customers – Instant 40% Discount
As an exceptional promotional offer, Balloon Express grants **an immediate 40% discount** on the initial basket value (excluding shipping costs) to new customers placing their **first order** on www.balloonexpresss.com.
## 18.1 Eligibility Requirements
To qualify for this offer, customers must:
- Create a customer account on www.balloonexpresss.com;
- Place their first order on the website;
- Use the promotional code provided by Balloon Express;
- Comply with all terms and conditions of the promotion.
---
## 18.2 Exclusions
This offer is strictly reserved for **new customers**.
The following are not eligible:
- Customers who have previously placed an order on the website;
- Customers who already have a Balloon Express customer account;
- Customers creating multiple accounts in order to benefit from the promotion more than once;
- Orders placed without first creating a customer account.
---
## 18.3 Verification
Balloon Express reserves the right to verify the eligibility of every order benefiting from this promotional offer.
In the event of suspected fraud, false declarations, duplicate accounts, or failure to comply with these Terms and Conditions, Balloon Express reserves the right to:
- cancel the promotional discount;
- cancel the order;
- issue a refund if payment has already been processed;
- refuse access to future promotional offers.
---
## 18.4 Combination with Other Offers
This promotion cannot be combined with any other promotional code, commercial discount, voucher, or special offer unless expressly stated otherwise by Balloon Express.